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Return & Refund policy

REVLONA store wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we don't accept returns and we can’t offer you a refund or exchange.

Product Condition:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 How to Return an Item?

To return defective products, just email our Returns Department at contact@revlona.com or call us at :  +1 888-877-6097
requesting a replacement or refund, with a picture of the defective item and your order number (or order name and address), and we will get it replaced right away.
The Customer must provide our department with his order number and why they would like to return the item, it is necessary to attach a photo or video showing what's wrong with the product, our department will give the customer our return address and continue with him as follows:

Method of Refund:

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  5-7 business days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@revlona.com .

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:   contact@revlona.com.

Please note that any damaged items received upon delivery may be due to miss handling by the 3rd party courier delivery companies. This would essentially be at fault of the delivery service and as a means to provide customer satisfaction, we will provide a one-time free replacement of the exact item that was damaged. This will require the customer to return any damaged items to our postal address. Upon retrieval, we will inspect the damaged item and then send out a replacement to the customer after we have received the damaged items.

Charges:

We will be responsible for paying  shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $ 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us

If you have any questions, comments or concerns about this Policy or if you would like us to update information we have about you or your choices or preferences, please contact us by email at Contact@revlona.com. You also may Call us at: ☎: +1 (250) 500-3573

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